Returns & Exchanges

Items Purchased Online

Return to store location: We'll gladly accept returns for any products purchased online, up to 60 days from purchase, to U.S. and Canada Sally Beauty Supply store locations. However, items purchased online that are available for purchase online only must be returned to our warehouse and CANNOT be returned in-store.

• You will need the packing list that came with your order and the credit card used to make the purchase.
• Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
• Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
• Restrictions apply to the return of equipment or furniture items.

Return to eCommerce warehouse: Items purchased on SallyBeauty.com can also be returned within 60 days of purchase, to the SallyBeauty.com fulfillment center.  Items can not be exchanged. Original item must be returned and new order placed. You can not return merchandise purchased in a Sally Beauty Store to the warehouse. Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender and sender will not be issued a refund or credit. 

• Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund.
• We cannot accept COD’s for returned merchandise.
• In the case of shipping damages please contact the carrier or our customer service department.
• Credit will always be issued to the same card to which they were charged.
• Do not return items to SallyBeauty.com by Air Mail – The U.S. Department of Transportation restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft. 
• Original shipping fees will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
• Due to health and hygiene concerns, no exchanges on hair extensions can be accepted for any reason.
• You can return the item to the SallyBeauty.com fulfillment center using any method you choose or you can click on the UPS link below and create a label for return. The cost of the shipping will be covered if the item is damaged, shipped incorrectly or defective. Otherwise, the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.

SallyBeauty.com Fulfilment Center
3900 Morse Street
Denton, TX 76208

NOTE: Retain this tracking number as we will be unable to refund or replace your order without proof of delivery. This link can not be used to return furniture or equipment items or items purchased in store. Please see below for more details.

Visit the UPS return-label site:  http://www.upsrow.com
LOGIN ID: sallybeauty
PASSWORD: sallybeauty

Returning Salon Furniture/Equipment Purchased Online

• There is a 20% restocking fee on all returned furniture or equipment merchandise.
• Equipment returns require authorization - call 1-800-444-7712 for more information.
• If a return is authorized, the invoice and the original packaging (that the order arrived in) are required to ship the merchandise back.
• For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
• All Salon Furniture/Equipment must be returned to:

Sally Fulfillment Center – Salon Furniture Returns
9975 Moya Boulevard
Reno, Nevada 89506

Furniture purchased online and returned to any other address cannot be returned to sender and sender will not be issued a refund or credit.

Special Restrictions

1. Electrical items and shears:
   • May be returned for refund or exchange with an original receipt only, and dated within 60 days of purchase.
   • Without a receipt, or after 60 days, we do not offer a return—the customer must contact the manufacturer directly to take advantage of their warranty.
2. Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings:
   • ALL SALES FINAL, and cannot be returned for any reason.
3. Promotional and free items:
   • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
   • Example: Purchase a blowdryer and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the blowdryer—is returned for a refund, the free must be returned as well.
   • Example: Purchase a blowdryer and get a free bag—the bag will not be refunded or exchanged for any reason.

Items Purchased In-Store

Sally Beauty Supply Store Purchases in the United States
In general, we will happily accept returned merchandise purchased at any of our United States store locations regardless of which store actually sold the item(s).

Except for Special Restrictions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original form of payment.

• After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the past 60 days before return. Any return without receipt over $250.00 may be subject to prior approval before a refund is given.
• All customers must provide a daytime phone number.
• When issuing a refund, the refund must be in the same form as the original form of payment: Cash, credit to the same credit card, or gift card.
• There are special return restrictions on electrical items, shears, hair, clipper blades, body jewelry, ear piercing and piercing implements, promotional items, free items, and equipment. See below for more details.

Special Restrictions

1. Electrical items and shears:
   • May be returned for refund or exchange with an original receipt only, and dated within 60 days of purchase.
   • Without a receipt, or after 60 days, we do not offer a return—the customer must contact the manufacturer directly to take advantage of their warranty.
2. Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings:
   • ALL SALES FINAL, and cannot be returned for any reason.
3. Promotional and free items:
   • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
   • Example: Purchase a blowdryer and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the blowdryer—is returned for a refund, the free must be returned as well.
   • Example: Purchase a blowdryer and get a free bag—the bag will not be refunded or exchanged for any reason.
4. Equipment:
   • A customer has 60 days from the date of purchase to return or exchange regular catalog merchandise—a receipt is required.
   • There is a 20% restocking fee on all returned QuickShip or other catalogue merchandise.
   • Equipment returns over $150 require authorization—call 1-800-444-7712 for more information.
   • If a return is authorized, the invoice and the original packaging (that the order arrived in) are required to ship the merchandise back.
   • Return shipping costs are at the expense of the customer.
   • For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
5. Gift Cards:
   • Not returnable or refundable for cash, except in states where required by law.
   • Not replaceable if lost or stolen.

Sally Beauty Supply Store Purchases in Canada
In general, we will happily accept returned merchandise purchased at any of our store locations regardless of which store actually sold the item(s). Except for Special Restrictions stated below, you must have an original receipt for a refund. All refunds will be made to the original form of payment. Without a receipt, an exchange only will be offered; if money is due to the customer, we reserve the right to ask that the exchanged merchandise value is within $5 or less.

• All customers must provide a daytime phone number.
• There are special return restrictions on electrical items, shears, hair, clipper blades, body jewelry, ear piercing and piercing implements, promotional items, free items, and equipment. See below for more details.

Special Restrictions

1. Electrical items and shears:
   • Electrical items and shears may be refunded or exchanged with an original receipt only, and dated within 90 days of purchase.
   • Without a receipt, or after 90 days, we do not offer an exchange or refund--the customer must contact the manufacturer directly to take advantage of their warranty.
2. Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings:
   • ALL SALES FINAL, and cannot be returned for any reason.
3. Promotional and free items:
   • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
   • Example: Purchase a blowdryer and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the blowdryer—is returned for a refund, the free must be returned as well.
   • Example: Purchase a blowdryer and get a free bag—the bag will not be refunded or exchanged for any reason.
4. Equipment:
   • A customer has 60 days from the date of purchase to return or exchange regular catalog merchandise—a receipt is required.
   • There is a 20% restocking fee on all returned QuickShip or other catalogue merchandise.
   • Equipment returns over $150 require authorization—call 1-800-444-7712 for more information.
   • If a return is authorized, the invoice and the original packaging (that the order arrived in) are required to ship the merchandise back.
   • Return shipping costs are at the expense of the customer.
   • For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
5. Gift Cards:
   • Not returnable or refundable for cash, except in provinces where required by law.
   • Not replaceable if lost or stolen.