How Can We Help?
Helpful Information:
What is the estimated time for shipping orders?
What is the estimated time for shipping orders? Please allow 1-2 business days for orders to ship. Don’t want to wait? We also offer Buy Online Pick Up In Store and 2-hour delivery when you place your order on sallybeauty.com!
Why hasn’t my order arrived?
Please allow 3-5 business days for deliveries once your order has shipped. Orders may be shipped from different warehouses and/or stores and can arrive in multiple shipments. For 2-hour delivery, orders placed after 4:00 pm (unless otherwise advertised) will not deliver until the next day.
I’m not able to pick up my order today – what happens next?
We understand you’re busy! We’ll hold your Buy Online Pickup In Store order for 3 days (72 hours). After 4 days (96 hours) your order will be automatically cancelled.
Have other questions? Visit our FAQs page here:
https://www.sallybeauty.com/faqs.html
https://www.sallybeauty.com/faqs.html