Live Online 9am-9pm CST, Mon-Fri
Support Hours: 10am-6pm CST, Sat-Sun
Live Online 9am-9pm CST, Mon-Fri
Support Hours: 10am-6pm CST, Sat-Sun

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Helpful Information:
What is the estimated time for shipping orders?

What is the estimated time for shipping orders? Please allow 1-2 business days for orders to ship. Don’t want to wait? We also offer Buy Online Pick Up In Store and 2-hour delivery when you place your order on sallybeauty.com!

Why hasn’t my order arrived?

Please allow 3-5 business days for deliveries once your order has shipped. Orders may be shipped from different warehouses and/or stores and can arrive in multiple shipments. For 2-hour delivery, orders placed after 4:00 pm (unless otherwise advertised) will not deliver until the next day.

I’m not able to pick up my order today – what happens next?

We understand you’re busy! We’ll hold your Buy Online Pickup In Store order for 3 days (72 hours). After 4 days (96 hours) your order will be automatically cancelled.

Have other questions? Visit our FAQs page here:
https://www.sallybeauty.com/faqs.html